Refund Policy

Effective Date: January 1, 2025

At AI Learning Hub, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our courses and services.

1. Standard Refund Period

We offer a satisfaction guarantee for our courses with the following refund eligibility periods:

2. Eligibility Criteria for Refunds

To be eligible for a refund, all of the following conditions must be met:

• The refund request must be submitted within the applicable refund period specified above
• The course or service must have been purchased directly from AI Learning Hub
• The student must not have exceeded the usage limits specified for their course type
• The student must not have received a completion certificate
• The student must not have violated our Terms and Conditions
• The student must provide a valid reason for the refund request

3. Non-Refundable Items and Services

The following items and services are non-refundable:

• Courses or programs where more than the specified percentage of content has been accessed or attended
• Downloadable course materials that have been downloaded
• Certification examination fees
• One-on-one tutoring or mentoring sessions already conducted
• Physical course materials that have been shipped
• Discounted or promotional courses (unless otherwise specified)
• Bundle packages where any individual course has been substantially completed
• Third-party services or materials

4. How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Request: Contact our support team via email at [email protected] or call +1 831 778 3622
2. Provide Information: Include your full name, order number, course name, purchase date, and reason for refund request
3. Wait for Review: Our team will review your request within 3-5 business days
4. Receive Decision: You will be notified of the approval or denial of your refund request
5. Process Refund: If approved, the refund will be processed within 7-10 business days

5. Refund Processing

5.1 Processing Time

Once your refund request is approved:

• The refund will be processed within 7-10 business days
• Refunds will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

5.2 Refund Amount

The refund amount will be calculated as follows:

• Full Refund: If the request is made within the first 48 hours of purchase and no course content has been accessed
• Prorated Refund: For certain long-term programs, refunds may be prorated based on the amount of content completed
• Processing Fees: Payment processing fees (typically 2-3% of the purchase price) are non-refundable

6. Course Cancellation by AI Learning Hub

In the event that AI Learning Hub cancels or significantly changes a course:

• Enrolled students will be notified as soon as possible
• Students will receive a full refund of all amounts paid
• Alternatively, students may choose to transfer to another course of equal or lesser value
• If transferring to a higher-value course, the student will pay the difference

7. Transfer Policy

As an alternative to a refund, students may request to transfer their enrollment:

• Transfer to Different Course: Subject to availability and approval, with any price difference payable
• Transfer to Future Session: Students may transfer to a future session of the same course (one-time only)
• Transfer Deadline: Transfer requests must be made at least 48 hours before course start date
• Transfer Fees: A transfer fee of $50 may apply

8. Special Circumstances

8.1 Medical or Emergency Situations

We understand that unexpected circumstances arise. In cases of serious illness, medical emergencies, or other extraordinary situations:

• Contact us immediately with documentation (medical certificates, etc.)
• We will review your case individually and may offer extended transfer options or refunds outside the standard policy
• Each case is evaluated on its merits at our discretion

8.2 Technical Issues

If you experience significant technical difficulties that prevent course access:

• Report the issue to our technical support team immediately
• We will work to resolve technical issues within 48 hours
• If issues cannot be resolved, a full refund or transfer may be offered

9. Corporate and Group Enrollments

Different refund terms may apply to corporate or group enrollments:

• Corporate refund policies are outlined in individual service agreements
• Group discounts may have modified refund terms
• Contact our corporate training department for specific details

10. Disputed Charges

If you have a concern about a charge:

• Contact us directly before disputing the charge with your credit card company
• We are committed to resolving billing issues quickly and fairly
• Chargebacks initiated without first contacting us may result in account suspension

11. Refund Policy for Free Trials and Promotional Offers

For free trials or promotional courses:

• Free courses and trial periods are non-refundable (no payment made)
• If a trial converts to a paid subscription, standard refund terms apply from the conversion date
• Promotional discounts may have specific refund restrictions stated at time of purchase

12. Course Satisfaction Guarantee

13. Changes to This Refund Policy

AI Learning Hub reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. The policy in effect at the time of your purchase will govern your enrollment. We recommend reviewing this policy before each purchase.

14. Questions and Support

If you have questions about this Refund Policy or need assistance with a refund request, our support team is here to help.

15. Acknowledgment

By enrolling in a course or purchasing services from AI Learning Hub, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is incorporated into and forms part of our Terms and Conditions.

AI Learning Hub is committed to transparency and fair business practices. We strive to provide exceptional educational experiences and handle all refund requests professionally and promptly.